Customer Service
Service Commitment
Relying on a perfect service system, we can:
1. Provide full customer service throughout the process, covering pre-sales, in-sales, and after-sales stages;
2. Provide high-quality customer service, ensuring high service standards and unified response times;
3. When a product malfunctions, the customer service department will handle it based on the classification level after receiving the feedback:
a. If the malfunction is a software issue and the problem is simple: it will be resolved by the customer service department's technical support or technical personnel via telephone guidance.
b. If the problem does not affect communication, the customer service department will ship a replacement product within 24 hours of receiving the complaint, or coordinate with the user for on-site maintenance on a scheduled date.
c. Urgent situations: If the equipment is severely damaged and communication is impossible due to external factors (such as lightning strikes), on-site maintenance will be provided within 7 hours within Shenzhen and within 72 hours outside Shenzhen;
d. For more complex technical issues requiring coordination from relevant company departments, we promise to provide the user with a clear response and a specific solution within 24 hours.
4. Provide high-tech support methods; the company can provide free technical support and training;
5. Technical support hotline:86-4000-409-766
6. Provide close customer service; through customer service, we can proactively identify potential problems for customers and suggest corresponding improvements.
Contact us
No. 5, Building 3, 77 Tang Huai Road, Xiadian District, Taiyuan
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